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Refund Policy

Legal notice

The explanations and information provided on this page are for general informational purposes. At ES Electrical Innovation LLC, we want to make our policies clear in the event a customer requests a refund for contracted electrical services. This policy is not a substitute for personalized legal advice.

Refund Policy: basics

This Refund Policy sets forth the terms under which ES Electrical Innovation LLC, based in Dallas, TX, accepts or rejects refund requests for contracted services.

Since we offer professional electrical services, not physical products, refund requests will be evaluated individually depending on:

  • The type of service provided

  • The progress or execution of the work

  • The client's circumstances and conditions of service

We are committed to providing professional services, but we understand that special situations may arise.

Refund Policy

In general terms, our policy covers the following:

  • Refunds before service delivery: If the customer cancels at least 24 hours in advance, a full refund may be requested.

  • Partial Refunds: If the service has already begun, we will evaluate the costs already incurred before determining a partial refund.

  • Completed Services: Once the work is completed, refunds do not apply, except in cases of proven non-compliance.

  • Non-compliant services: If the customer is not satisfied with the result, we will evaluate possible corrections before proceeding with any refund.

 

 

 

Contact for refund inquiries:
Email: eselectric.innov@gmail.com
Telephone : (469) 888-2954

 

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